Heybaje FAQ — Frequently Asked Questions

The heybaje app usually fails to open for one of two reasons — an outdated version or a cache issue on your device. Try these steps first:

1. Update the App: On the Download Page Go there and download the latest APK file. Installing it over your existing version will update the app without erasing any of your data.
2. Clear the Cache: Go to Phone Settings → Apps → Heybaje → Storage → Clear Cache, then reopen the app.
3. Restart Your Phone: Often, a simple restart is all it takes to fix the problem.
4. Check Your Internet Connection: A poor internet connection can cause the app to load slowly or crash.
5. Android Version: The heybaje app requires Android 6.0 or higher. If you're having trouble on an older device, you can access heybaje.best directly through your web browser.

If none of the above works, reach out via live chat — the support team can review your screenshot and resolve the issue quickly.

To create an account on Heybaje, Minimum age of 18 This is strictly enforced — even at 17 years and 11 months, registration is not permitted.

Your date of birth is required at registration, and identity verification via National ID may be requested if needed. If any account holder is found to be under 18, that account will be closed immediately.

Once your younger brother turns 18, he can register under his own name — he cannot use your account to play. Two accounts under the same identity are strictly prohibited.

Once logged in to Heybaje, you can view live scores and match stats directly. Head to the "Live" tab or the Sports Betting section on the app or website to see real-time scores, wickets, overs, and ball-by-ball updates for all ongoing matches.

In select major tournaments Live Video Streamis also available — launch it via the "Live" button on the match page. When a stream is active, the button lights up green.

To find out which matches have live streaming available, On the Sports Betting page, Keep an eye on the upcoming matches list. You must be logged in and have a minimum balance to access the streaming feature.

Live odds and scores update every few seconds — no need to refresh the page.

Mobile number changes cannot be made directly from Settings — this is intentional for security reasons. You'll need to contact support to update your number.

Steps:

1. Via live chat or support@heybaje.bestcontact us.
2. Select "Change Mobile Number" to proceed.
3. You'll need to verify your identity using your NID or date of birth.
4. An OTP will be sent to the new number — once verified, the number will be updated.

The same process applies when updating personal details such as your name or email. Changing your name may require a photo of your NID, as your name must match your identity document.

General profile details like newsletter preferences or language settings can be updated directly from your account settings.

To claim the heybaje welcome bonus, after registering First deposit is required — it doesn't arrive just by opening an account.

Steps to Claim Your Bonus:

1. Log in and go to the Payment / Deposit page.
2. Deposit via bKash, Nagad, or your preferred payment method.
3. Once your deposit is complete, a "Welcome Bonus" card will appear on the promotions page.
4. Click the "Claim" button — the bonus will be credited to your bonus balance instantly.

A Few Things to Keep in Mind: The welcome bonus comes with a turnover requirement — you need to place a set amount of bets using the bonus before it becomes withdrawable. For full details on the terms, On the latest promotions page, Yes, it will be available. Your original deposit amount can be withdrawn at any time.

Bonuses have a claim deadline — you typically need to claim within 30 days of registration.

Heybaje uses multiple layers of security to protect your data and funds.

Data protection:

• SSL/TLS 256-Bit Encryption: From login to payment — all data is transmitted encrypted.
• Password encryption: Your password is never stored in plain text — not even Heybaje staff can see it.
• No Third-Party Data Sharing: KYC documents and personal information are never shared with any third party.

Protecting Your Money:

• Withdrawals are sent only to your registered mobile number — they cannot be directed anywhere else.
• OTP verification is mandatory for large withdrawals.
• If suspicious activity is detected, your account will be locked automatically and you will be notified.

Refer a friend through heybaje's referral program and both of you benefit.

How to Get Your Referral Code: Log in and go to your profile or the promotions section to find your personal referral code or link.

How it works:

1. Share your referral code or link with your friend.
2. Enter the code in the designated field on the registration form when your friend signs up.
3. Once your friend makes their first deposit, a referral bonus will be credited to your account.
4. Your friend also benefits from a registration bonus.

Referral bonus amounts and terms may change over time — for the latest offer, On the promotions page, View. You cannot refer the same friend more than once, but you can refer as many friends as you like — with a separate bonus for each.

If you register without a referral code, it cannot be added later — so make sure to give your friend the code beforehand.